MARITZ TRUE DRIVER

1. Mai 2019 at 8:49

Out of sheer brilliance, sheer luck, or sheer exhaustion, I started to not just listen, but hear. In meetings, when in-depth review revealed an error, our customers would immediately distrust all the numbers. Both very necessary in the end analysis, but very different. About the complexity… With respect to our allocation methodology, trying to model changes of any significance took weeks. Four years ago, I can now say we were blind as a bat.

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It was only understood by the two of us, difficult to modify, and impossible to consume. To fix our wildly inaccurate and justifiably unpopular allocation methodology, about 10 years ago, my IT Finance partner and I had this concept maeitz charging like an outside business.

That, ladies and gentlemen, is the embodiment of frictionless.

Four years ago, I can now say we were blind as a bat. And this particular red wine evidently had a special side effect: One of the two people in my group who had been, figuratively of course, beating me over the head about the importance of IT culture, frequently described his vision of the ideal user experience as being frictionlessor needing to emulate what our users were experiencing at home as consumers.

That was the phrase projected on the screen behind me when I described it to my organization in a town hall meeting on October 9, Red wine was consumed.

How Maritz transformed IT services to become a trusted partner. The trouble was, none of our business units were created equal. Four years ago, my division Corporate IT was not held in the highest regard by our customers, the Maritz business units.

We have to do WHAT? How Maritz Transformed IT Services

The red wine epiphany One of the first revelations I had regarding the need for a change in approach I ended up calling The Red Wine Epiphany. Thanks in advance for your feedback or for sharing your own stories.

Back then, our charges were variable. That is the experience we now have as consumers, and that is the experience we, as IT organizations, need to strive to deliver to our customers, internal and maritzz.

Because we were obsessed marihz detail, we creatively hardcoded things to get around circular references because, you know, we charge for PC support. About the complexity… With respect to our allocation methodology, trying to model changes of any significance took weeks.

Hear Jeff Smith, Manager of Financial Systems at Maritz, discuss how marirz team rose above operational minutiae to better convey the value of IT services and projects. We arrived at In a town hall, I first described to my organization what frictionless IT service look like, again using a story. Not overnight, but little by little.

We have to do WHAT? How Maritz transformed IT services to become a trusted partner

To have our customers express their appreciation, regularly verbalizing to us and to our Board that our shift is completely tangible? As a lifelong diehard St. On a Friday that summer, my thenyear-old son went swimming with his iPhone in his pocket.

Pardon a quick digression as I make a point about this concept of frictionless. We were hunkered down in our own little bubble, trying to provide reliable technology, exhausted from getting beat up over cost, and starting to get scared about our business units dabbling with the cloud— without us, the infrastructure and technology experts! The remaining expenses end user, networking, PMO, back office apps were held at corporate.

We have to do WHAT? Because they needed an 8-button phone with the old phone system, and when we tru in the new phone system 5 years ago, rather than actually ask our businesses about their needs, we just assumed they still had the same requirements. He asked our last name the only piece of data naritzchecked us in, confirmed that in fact the iPhone did experience death by drowning, and advised how much a replacement would cost.

true loyalty Archives – Maritz Loyalty

If our partners were running with scissors, we needed to be at their side, and if they stumbled, we needed to mraitz them up and encourage them to keep running. My, how I love Amazon! One of the first revelations I had regarding the need for a change in approach I ended up calling The Red Wine Epiphany. Nine minutes later— nine minutes —we were out the door, new iPhone in hand, iCloud already having restored pretty much everything, and the electronic receipt already in my email inbox.

For months honestly, probably a yearI listened half-heartedly to their earnest pleas. And so did we.

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